Representative, Customer Service - NCO (Utica, NY)

Title: Representative, Customer Service Location: UNITED STATES-NY-Utica Job Number:_120006567 APAC Customer Services, Inc., an EGS Company, is a leading provider of customer interaction solutions for market leaders in communications, financial services, insurance, healthcare, logistics and travel and hospitality. APAC partners with its clients to deliver custom solutions that enhance bottom line performance. Founded in 1973 the company employs a diverse global workforce in several customer interaction centers worldwide. Summary: Provides a variety of customer services through inbound calls, outbound calls, email, and online web chats. Serves as liaison between the customer and client. Essential Duties and Responsibilities: * Resolves customer questions, complaints, and requests. * Provides pricing and delivery information, and processes orders. * Record and verify names, addresses, purchases, and specific feedback of customers to maintain an accurate customer list. * Enter all data into computer. * Educate and/or sell the client's product or service to the customer. * Contacts customers to gather market research. * May be required to work overtime to support the needs of business Qualifications: * Strong communication and problem solving skills required; Must have working knowledge of computer keyboard and ability to navigate the internet; Ability to multitask in a fast paced environment; Customer Service experience strongly preferred. Health and Safety Requirements: * While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls, and reach with arms and hands. The employee is occasionally required to stand. Specific vision abilities required by this job include close vision and the ability to adjust focus. We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, veteran status, genetic information and any other basis protected by federal, state or local laws. Job: Customer Service Representative

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